We monitor, respond to, and grow your Google reviews, so you can focus on running your business.
Right now, someone in East Gwillimbury is searching for the service you provide. They see your listing. They see your competitor’s listing. They check the star ratings. If yours is lower, they pick the other one. You never get the call. You never know it happened.
Cheerful Media’s Reputation Manager gives you one dashboard to monitor, respond to, and grow your online reviews, so your rating works for you, not against you.
Tap the notification, then choose a star rating — and see which path each customer takes.
Serving local businesses across East Gwillimbury, Newmarket, Keswick, Sutton, Mount Albert, and York Region.
The Cost of Doing Nothing
Your reviews are already making the decision for you.
“One bad review can cost you 30 customers. A one-star drop on Google can cut your revenue by 5–9%.”
Most business owners don’t realize how much revenue they’re losing to their review profile until someone shows them the numbers.
94% of customers have avoided a business because of a negative review.
A one-star drop in your average rating can cut your revenue by five to nine percent. For a business doing $500,000 a year, that’s $25,000 to $45,000 walking out the door.
Unanswered reviews tell every future customer that you either don’t care or aren’t paying attention. Over half of reviewers expect a response within a week.
And here’s what most York Region business owners miss: Google uses your reviews to decide where you rank in local search. Fewer reviews, lower rating, no responses, and Google pushes you down. Your competitors with better review profiles show up in the map pack instead of you.
This isn’t a marketing problem you’ll get to eventually. It’s a revenue problem that’s costing you money today.
Find Out Where You Stand, Have a Free Audit (limited to 5 a month) with Cheerful Media
Can you remove negative Google reviews?
Nobody can guarantee the removal of a legitimate Google review. What we do is help you respond professionally, resolve the issue, and generate enough positive reviews that the occasional bad one has minimal impact. We also flag reviews that violate Google’s policies and assist with the removal process.
What Local Business Owners Are Learning
Built for the businesses we know best. We’ve been working with local businesses across York Region since 1999. We know the market, we know the competition, and we know what it takes to stand out in a service area where your customers check Google before they check anything else. The Reputation Manager is the same platform used by agencies managing hundreds of client locations. We made it available to individual local businesses because every business in Keswick, Newmarket, and East Gwillimbury deserves the same tools the big agencies use.
WHAT YOU GET
Everything you need to take control of your online reputation. Done For You.
One dashboard for every review.
See every review from Google, Facebook, Yelp, HomeStars, and 80+ other platforms in one place. No more logging into five different sites to check what people are saying. When a new review comes in, you know about it instantly.
AI-powered review responses.
Generate professional, on-brand replies to any review in seconds. The AI matches your business tone, handles negative reviews with care, and works in 27 languages. You approve every response before it goes live — or set rules to auto-respond to five-star reviews so nothing goes unanswered.
Automated review request campaigns.
After every job, appointment, or sale, your customer gets a review request via SMS or email. No manual follow-up, no forgetting, no awkward asks. Customizable templates, direct Google review links, and follow-up sequences that actually convert.
QR codes for in-store collection.
Print-ready QR codes for your counter, receipts, business cards, or vehicle. Customer scans, review form opens, done. Full tracking shows you which codes are converting.
Review widgets for your website.
Display your best reviews directly on your site with embeddable widgets — sliders, grids, badges, and more. Styled to match your brand, installed with a single line of code.
Local search grid.
See exactly where your business ranks in Google Maps across your service area — neighbourhood by neighbourhood, not just city-wide averages. Visual proof of your local visibility.
AI search visibility tracking.
Find out how your business appears in ChatGPT, Google Gemini, and Perplexity. AI-powered search is growing fast, and we track whether your business is being recommended.
Monthly reputation reports.
Branded reports showing your rating trends, review volume, response rates, sentiment analysis, and competitive positioning. Know exactly where you stand and what’s improving, delivered to your inbox every month.
PRICING
Simple pricing. No surprises.
$297/month per location.
Everything listed above. No setup fees. No contracts. Cancel any time. Up and running within 2 weeks.
- Review monitoring across 80+ platforms
- AI-powered review response drafts
- SMS and email review request campaigns
- QR codes and review widgets
- Local search grid rankings
- AI search visibility tracking
- Monthly branded reputation report
- Dedicated support from the Cheerful Media team
Multi-location discounts available. Contact us for a custom quote.
Not sure yet? Start with the free audit. We’ll show you exactly where your reviews stand, how you compare to competitors, and what it would take to improve. No cost, no commitment.
HOW IT WORKS
Up and running in ten days.
Step 1: Free review audit.
We pull your reviews from every platform, calculate your trust score, benchmark you against local competitors, and show you exactly where you’re losing customers. This is yours to keep whether you sign up or not.
Step 2: We set everything up.
We connect your Google Business Profile, Facebook page, and any other review sources (customized). Your dashboard goes live the same day. We build your review request templates, configure your QR codes, and set up your first campaign.
Step 3: Watch your ratings climb.
Your customers start receiving review requests automatically after every interaction. Your review volume grows, your rating climbs, and every review gets a professional response.
Monthly reports show your progress. Reviews increase. Your local search ranking improves. Your phone rings more. And you’re spending zero time managing any of it.
WHO IT’S FOR
If your customers find you through Google, this is for you.
We work with local businesses across York Region, Durham Region, and Simcoe County. Any industry where your online reputation drives phone calls, walk-ins, or bookings.
Restaurants and Cafes · Dental Offices · HVAC and Plumbing · Auto Repair Shops · Real Estate Agents · Home Renovation Contractors · Medical Clinics · Veterinary Clinics · Salons and Spas · Law Firms · Fitness Studios · Accounting Firms · Retail Stores · Landscaping Companies · Property Management · Child Care Centres · Roofing Companies · Electricians · Cleaning Services · Physiotherapy Clinics
FAQ SECTION
Common questions:
How quickly will I see results?
Most businesses see new reviews coming in within the first week. Meaningful improvement to your average rating typically takes 30 to 90 days, depending on your current volume and how actively you serve customers.
Do I have to do anything, or is it fully managed?
We handle setup, campaign creation, and reporting. For review responses, we provide AI-generated drafts that you can approve, edit, or let auto-publish based on your comfort level. You stay in control while we do the heavy lifting.
Is there a contract?
No. Monthly billing, cancel any time. Most clients stay because the results speak for themselves.
What review platforms do you monitor?
Over 80, including Google, Facebook, Yelp, HomeStars, Trustpilot, Healthgrades, Houzz, BBB, and dozens of industry-specific sites. If your customers leave reviews somewhere, we almost certainly track it.
I have multiple locations. Is there a discount?
Yes. Contact us and we’ll put together a multi-location quote.